Support-as-a-Service

Dedicated Situation Manager

You are assigned a US based dedicated Situation Manager who remains in touch with you throughout the support tenure. No more talking to a chatbot, you will have a real person working with you side-by-side to address any open Office 365 issue.

Cloud Consults

Included in the support package is number of Cloud Consults session with industry experts. These are sessions available for you to utilize on a as-needed basis for consultation and advisory services.

Architecture Review

If your team has created cloud architecture and needs someone to review and provide industry specific best practices & guidance, we got you covered. These architecture review sessions can be used for that very purpose.

Response Time

See plan options below

Guaranteed Low Price

We guarantee low pricing for the following cloud software applications, and we offer a 100% price match guarantee. (1) Any workload in office 365 including E3 plans (2) Any Azure iAAS, PaaS or SaaS hosting (3) Sharegate licensing

Training

Included in your support package, we offer periodic training in effective utilization of the following Office 365 workloads, including; Microsoft Teams, SharePoint, Microsoft Outlook, and P2P Telephony.

Proactive Communications

We are constantly monitoring the Microsoft release & patch cycle. We will provide you with proactive communication about issues in Azur so you can always be prepared.

Monitoring

Your Office 365 tenant will be monitored and kept in sync with Microsoft product release cycles and patching.

Roadmapping

We will provide you access to industry experts and Microsoft Architects while roadmapping your IT initiatives as it relates to cloud. We will assist you with the following: Planning Cloud initiatives, Executive Cloud initiatives, and Managing Cloud initiatives.

Basic Plan

$20/user/month

(minimum $500/month)

  • 8 hours response time
  • E1 and E3 plans supported
  • 1 cloud consultation/month
  • 30 support incidents/month

Gold Plan

$20/user/month

(minimum $1500/month)

  • 4 hours response time
  • E1, E3, E5, PSTN, Azure
  • IaaS, PaaS, AI, Blockchain
  • 2 cloud consultations/month
  • Unlimited support incidents/month
  • PowerApps & Flow Limited Support
  • SharePoint Migration & Limited Support
  • Power BI Limited Support
  • SharePoint, Teams Training (2/month)

Platinum Plan

$20/user/month

(minimum $5000/month)

  • 1 hour response time
  • Support for all Silver Plan Products
  • Dynamics 365 Business Applications
  • 4 cloud consultations/month
  • Unlimited support incidents/month
  • PowerApps & Flow Support
  • SharePoint Migration & Full Support
  • Power BI Full Full Support
  • All workloads (8/month)

Support-as-a-Service

INNOVA Consulting Group, headquartered in Overland Park, KS, is a premium solution integrator for all things Microsoft, Oracle and IBM. INNOVA is a Microsoft Gold Certified Partner, Oracle Silver Partner and IBM Partner that provides services in SharePoint, Dynamics CRM, AX, Apps for Office, System Center, SQL Server, Oracle database development & support, Lotus notes administration, migration & upgrades and much more. We are the only organization in the neighboring four-state region with MCM (Microsoft Certified Masters), MCA (Microsoft Certified Architects) & MVPs on staff, which gives our clients the added confidence that every engagement will be successful.

Client Satisfaction by Design

INNOVA strives to provide quality and value for our clients by blending in a unique delivery model, our INNOVA Center of Excellence. INNOVA COE has been perfected over years of practice in delivering cutting edge solutions for our public and private sector clients. INNOVA Consulting Group COE is an award-winning solution delivery, support methodology, and practice that has secured 100% success rate with our esteemed clients and partners.

Proactive Support

When engaged, INNOVA performs proactive support activities to ensure maximum uptime and to reduce risks and uncertainties for the Customer. The following proactive support activities (sample) are performed on a regular basis:

  • Perform periodic tasks to detect database corruption
  • Ensure Operating System’s hosting SharePoint health
  • Ensure SharePoint farm’s health and check for any problems
  • Ensure required windows services are running and in good health
  • Monitors security patches issued by Microsoft and make recommendations

Reactive Support

Reactive Support includes a user and/or system generated task or incident. For example, an internal user sends an email to a corporate support mailbox requesting a fix for permissions on SharePoint site. Another example is a system generated task when the application throws unhandled errors, and the application auto notifies INNOVA support. In which case INNOVA support will create a task in INNOVA’s Issue Tracker ticketing system, and keep the system notice available for application owners.

Incidents and Tasks

In addition to providing proactive and reactive support, INNOVA will assume the responsibilities of supporting day to day end user requests and tasks. These tasks will be managed via our Client Issue Tracker ticketing (internal) System and your operations team will triage the ticket before it is assigned to INNOVA. The process of handling such a task is the same as adopted for providing Reactive Support.

The support model is intended to provide a cost-effective alternative, offering a discounted rate for commitment to a set amount of hours.

Contact Us

Please complete this form to contact our team to learn more about our Support-as-a-Service plans.

Main Line: (913) 353-1400
Toll-Free: (877) 461-4669

13220 Metcalf Ave.
Suite 310
Overland Park, KS 66213

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