Digital Transformation: Customer engagement, customer service and intelligent automation
By Michael D. Corbin
For enterprise-sized organizations and government agencies, the adoption of Pegasystems is rapidly occurring throughout the world. The need for architects, developers and other resources to support the Pega platform far outpaces the number of qualified people at this time.
INNOVA Consulting Group is here to meet these implementation and training service’s needs.
Most organizations plan for an application life of around five years, but in reality, most stay in production for at least 10-15 years. That means any shortcuts you take today will become the technical debt you inherit tomorrow. Our proven expertise in delivering Pega solutions and application portfolios enables us to radically transform how applications are built and evolved. Our delivery vision fulfills this transformation across three dimensions:
- Quality and relevance – Applications are built to be high-quality and functionally correct, based on direct contribution from your team and the power of Pega AI.
- Speed – Applications are built in weeks rather than months and can be deployed into production one customer journey at a time.
- Agility – We promote change in both development and design, allowing our clients to rapidly meet the ever-changing needs of the business.
To achieve these outcomes, we follow industry-standard Scrum methodologies, coupled with our best practices that are optimized for the Pega Platform. The following key attributes form the broad strategies we utilize to drive your successful transformation with Pega technology:
- Adopt co-production
- Implement with a journey-centric approach
- Build with an Agile methodology
- Leverage our platform to accelerate the development process and improve quality
- Visualize your solutions with Direct Capture of Objectives (DCO)
- Leverage an effective and efficient testing process
- Establish a formal governance process
BPM911 consulting services help you through every phase of the rules-based process.
BPM911.com is a resource where you can rapidly scale up your Pega development resources and retool your programming skills to meet this growing opportunity.
We offer several Pega training courses, from Beginner to Expert level to get your team up and running quickly. If you’re looking to transition from .NET, JAVA or PHP platforms to become a Pega Systems Architect, you’ve come to the right place. Our training programs range from intense five–day onsite instruction for the Pega Architects track to a two–day UI/UX Designer training. BPM911 provides recommended learning plans and ensures you receive the necessary training for your goals. Plans can be composed for individual students or even for entire organizations.
BPM911’s training curriculum is the biggest differentiator we bring. It’s also how we plan to bridge the gap between the demand for Pega consultants and the supply available in the market. After the training, we also assist in getting you certified with Pega and share advice on how to further your learning beyond the classroom. We provide recommended learning plans and ensure that everyone receives the necessary training for their roles.
No-code application development is not just a promise of Pega—it’s how the platform was built. Pega is software that writes the code for you, and it is unlimited in how big it can scale. Within the platform there are three key capabilities: Sales, Marketing and Customer Service. Additionally, Pega Customer Decision Hub and Robotic Automation capabilities can remove manual processes between disconnected systems and applications and free up your Customer Service Representatives to focus on your customers and building your business.
BPM911.com can help support you with all the following capabilities of Pega:
- Pega Systems CRM
- Marketing Automation
- Sales Automation
- Customer Service
- Customer Decision Hub
- AI-Powered Decisioning
- Business Process Automation (BPM)
- Case Management
- Chatbots & Virtual Assistants
- Cloud Services
- DevOps & Testing
- Low-code App Development
- Robotics Process Automation
- Workforce Intelligence Training
Whether you need expert help implementing Pega solutions or looking to scale up your Pega training, the team at BPM911, powered by INNOVA, is here to be your guide on the road to better business.
BPM911, powered by INNOVA Consulting, provides world-class Pega training and consulting services. Headquartered in Kansas City with offices in Atlanta, GA, Scottsdale, AZ and Bangalore, India, our team of 80+ consultants has strong expertise in delivering Pega solutions through our proprietary Center of Excellence (CoE) model. Our frameworks streamline go-to-market efforts, getting it right the first time. We utilize Pega’s DCO process with subtle modifications, which helps ensure the project tasks and activities are aligned with your business goals. In addition, we provide the project oversight that guarantees successful outcomes to your projects.
Visit BPM911.com to learn more.