Part 1: What keeps you up at night?

Budget and Resource constraints

“If it ain’t broke, don’t fix it.”

This Southern adage about leaving things as they are remains relevant decades after entering the political consciousness during the 1970s. The phrase, while rooted in a sense of comfort and familiarity, also implies a level of risk and an aversion to change—something I’ve grown all too familiar with in the technology space.

Organizations are often hesitant to change—often in the name of culture, budget limitations or resource constraints. But when it comes to your tech infrastructure: Just because something “ain’t broke” doesn’t mean it isn’t hurting your business. Consider these three examples:

  • Cloud technology has become the new normal for businesses everywhere, enabling employees to collaborate more easily and work remotely.
  • Customers often prefer low- or no-touch communication to pay for products or get answers to questions without ever speaking with a representative.
  • Is your organization equipped to provide the optimal work environment for the millennial workforce’s lifestyle?

The old adage no longer applies because “good” is no longer good enough. Change is vital to remain relevant and competitive in a fast-paced marketplace. That begins with the evolution of your technology and processes.

  1. Recognize the problem
    To make changes that ensure the future of your organization, you must first acknowledge your IT shortcomings to implement a comprehensive solution. The best system 10 years ago is no longer relevant, and the top-of-the-line now will soon be outdated. You’ll have to reinvent your infrastructure periodically to stay at the forefront of your industry and provide the best level of service to your organization and your customers.
  2. Keep an open mind
    While building talent in-house is important, it isn’t your only option. You should weigh the cost of building that talent with the level of expertise you’re getting. If you plan to make a tech investment for your organization, don’t allow that solution to be subpar because your internal team is not able to manage the pressure of newer technologies. Outsourcing is an affordable way to gain top-level experience while getting the most bang for your buck.
  3. Be flexible
    When implementing a new solution, it’s typical to plan three to five years in advance, estimating budgets and timelines. None of us has a crystal ball, which is why it’s important to have calibration milestones to assess progress and provide more accurate estimates. By planning ahead and re-assessing through execution, you can manage expectations and potentially cut costs.
  4. Earn leadership buy-in
    When implementing game-changing solutions for your organization, you’ll likely face growing pains and backlash from departments who have adjusted to old processes. It’s vital that your CEO and board of directors are backing your vision and understanding of the long-term benefits. Your leadership wants a solution that keeps your company moving forward without breaking the bank, and thanks to outsourcing, that’s now possible.

If your organization is stuck in the technological stone age, the time to change is now. The old “if it ain’t broke…” adage no longer applies in today’s marketplace. As our markets are becoming more competitive, organizations who don’t evolve their technology to adapt will be left in the dust.

Whether you’re looking for a partner to provide high-level IT strategy, custom application development or advice on getting the most out of your existing Microsoft business applications, we can provide an affordable solution and a smooth transition for your organization.

This is the first blog in our “What keeps you up at night?” series, exploring the concerns business leaders face with their IT systems and processes. Check back next month for our blog on Scalability.

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