By: Bruce Scott Proactive service for today’s digital customer For customer experience leaders, the days of reactive service are long gone. Instead, today’s world is digital and proactive: Your customers expect frictionless service on whatever device is closest to them. In fact, Gartner predicts that by 2022, 70% of all customer interactions will involve digital channels – including messaging, live …
By Bruce Scott and Michael Corbin Pega Sales Automation is the only solution that truly automates the sales cycle, leading to more effective sales reps, better customer relationships, and ultimately, more sales. While there are many CRM platforms and sales automation solutions available, only Pega’s AI solution can intelligently guide sales professionals from lead to close and automate the sales …
By Michael Corbin According to Bain & Company, customer relationship management (CRM) is a “process companies use to understand their customer groups and respond quickly—and at times, instantly—to shifting customer desires.” It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. Within the Pega …
By Michael Corbin To organizations, marketing automation refers to software platforms and technologies designed to help them more effectively market across multiple online channels and to automate repetitive tasks. To their customers, marketing automation is what drives personalized experiences with the brand, giving them the right information at the right time. Not only is it what we’ve come to expect …
Digital Transformation: Customer engagement, customer service and intelligent automation By Michael D. Corbin For enterprise-sized organizations and government agencies, the adoption of Pegasystems is rapidly occurring throughout the world. The need for architects, developers and other resources to support the Pega platform far outpaces the number of qualified people at this time. INNOVA Consulting Group is here to meet these implementation and training service’s needs. Introducing https://BPM911.com BPM911 …
Digital transformation with Pega By Michael D. Corbin Pega is a business process management (BPM) platform that’s been around for 30+ years – yet when I polled my peers in the technology industry, 90% of them hadn’t even heard of it. We’re a group that prides ourselves on being up on all the coolest new tech, so the fact that nearly all of us had never heard of Pega BPM came as …
